Policies

If you correspond with us via email, the following disclaimer applies. This message and any associated files sent by Blues Point are confidential, and intended only for the addressee named above. If you are not the intended recipient, please notify us by telephone immediately on 01283 530923 or return it to us by e-mail quoting the name of the sender and the address. Please also be advised that you have received this email in error and that any disclosure and/or use of the information contained within this email or attachments is strictly prohibited. Any views or opinions expressed in this e-mail are solely those of the sender and do not necessarily represent those of Blues Point Ltd unless specifically stated otherwise. Any attachment with this message should be checked for viruses before it is opened. Blues Point cannot be held responsible for any failure by the recipient to test for viruses before opening any attachments. Should you communicate with anyone at Blues Point Ltd by email you consent to us monitoring and reading any such correspondence. Blues Point is the trading name of Blues Point Limited, a company registered in England and Wales with company number 04665919 and VAT number 809 2209 40.

Blues Point Ltd is totally committed to quality and aims to ensure long-term customer satisfaction and loyalty by focusing on customer needs and expectations and delivering first-class customer service. This commitment to quality is based on the principle that the effective and consistent implementation of operational systems, which reflect both customer and business requirements, will result in the continuous satisfaction of the customers that we serve and the principles that we represent. This will be achieved by a continuous process of quality management and improvement, which includes

  • A commitment to develop, monitor, improve the effectiveness of the quality management system;
  • A commitment to comply with relevant statutory and regulatory standards and requirements;
  • A commitment to continually enhance customer satisfaction;
  • A commitment to build and continuously improve our competitive advantage by developing our relationships with customers and working with all of our channel partners to develop and fulfill the needs of our markets;
  • A commitment to listen to and respond to customer requests, needs and expectations;
  • A commitment to team working and building a team based culture, which maximizes the contribution of each individual and empowers the team to meet business needs;

A commitment to continually develop staff training and competency.

Blues Point Ltd recognise that to a greater or lesser extent, every organisation has some impact upon the environment, and we are committed to a policy of continuous improvement in the way in which we manage our environmental responsibilities.

Central to our policy are the following objectives:

  • Monitor the effects of our directly-controlled activities and seek to minimise any adverse impact upon our environment;
  • Minimise waste and ensure that there is effective control, which promotes recycling where possible and provides responsible disposal, particularly with regard to hazardous wastes;
  • Promote environmentally responsible policies in all our commercial activities, including purchasing and investment;
  • Work closely with our customers and our suppliers, so that environmental awareness is extended throughout the supply chain;
  • Use energy supplies efficiently and to reduce the impact of our transport operations by the use of shared loads and backhauling distribution systems;
  • To encourage our employees to consider environmental responsibilities and to integrate these considerations into relevant business operations;
  • Comply with current legislation, and beyond this to adopt a best-practice approach to our environmental management policies.

Information you provide to us

Your privacy is important to us. By providing personal information such as your name and e-mail address via the forms on this website, you agree to us contacting you with regard to the information you request.

Some forms on our website also include a check box asking you for permission for us to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by us. Under no circumstances will your personal information be sold or used by any other organisation.

From time to time, we may include links in our e-mails to other web sites which we think may be of interest to you. Each email communication you receive from us will have the option to remove your e-mail address from our list.

Information we collect about you

The information we collect may include your personal information, such as your name, contact information, IP addresses, Live Chat Messages, telephone conversations, product and service selections and orders or other things that identify you individually. Generally, we may collect information about you in the following manner:

  • you may provide your personal information to us via chat, email or other written correspondence, telephone calls, web based forms, or other means;
  • we use automated technical means to collect information about all website visitors for example by use of cookies;

Information we monitor about visitors

During the course of any visit to our site, the pages you see, along with a short text file called a ‘cookie’, are downloaded to your computer. Many websites do this, because cookies facilitate useful features such as the ability to identify whether a user has successfully logged into the site or to find out whether the computer (and probably its user) has visited the website before.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information for internal purposes only. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies

We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve the Website and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.

If you register with us or if you continue to use the Website, you agree to our use of cookies. Cookies are widely used in order to make the Website work, or work more efficiently, as well as to provide information to the owners of the site.

You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our highly secure servers that are managed 24/7.

Unfortunately, the transmission of information via the internet can never be completely secure. Although we will use reasonable endeavours to protect your personal data, We cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Access to information

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

  • Blues Point does not discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age. We oppose all forms of unlawful and unfair discrimination and we ensure that we do not discriminate in any area of recruitment, promotion, dismissal and redundancy.Blues Point is committed to treating all its full-time and part-time workers and job applicants fairly and we base decisions to do with employment, promotion, training or any other benefit on relevant merits, aptitude and ability. We are committed to providing equal opportunities training for staff through corporate membership of the Recruitment and Employment Confederation (REC).
  • We encourage our clients not to include any age-related or other subjective criteria in job specifications and every attempt will be made to persuade clients to recruit candidates on the basis of their ability to do the job, irrespective of age. We do not discriminate - directly or indirectly - when deciding which candidates are submitted for a vacancy or assignment, or in any terms of employment, terms of engagement or advertising. Each individual is assessed solely on their qualifications and abilities in relation to the requirements of the particular job.
  • Blues Point will not accept instructions from clients where it is felt that the job requirements are discriminatory, unless there are genuine occupational requirements or other legislative exceptions detailed in the instructions.
  • Workers and job applicants who believe they have suffered any form of discrimination are encouraged to raise the matter with Blues Point management. We have procedures in place to deal with grievances, and any complaint will be taken seriously and dealt with promptly.

This policy is not contractual but is a statement of the current Blues Point policy. Blues Point reserve the right to amend the policy as necessary.